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How we protect your account and information

When you open an account with siapbos88, your personal data and payment details stay secure on our platform.

Data encrypted at rest and in transitPayment info never shared with third partiesYour account access, your control
siapbos88 How we protect your account and information
REACH OUR TEAM

Contact us about your privacy rights

If you want to access, update or delete your personal data, or if you have questions about how we handle your information, our support team in Bandung is ready to help. We respond to privacy requests within 7 business days. Reach out via email, live chat or phone — whichever suits you — and reference your account number so we can locate your records quickly.

Team online

Email

Send privacy requests to [email protected]. Include your account email and a clear description of what data you want to access or change. We reply within 7 business days.

Live Chat

Open the chat window in your account lobby (available 08:00–23:00 WIB, seven days a week) and ask for the privacy team. They'll guide you through your data rights.

Phone

Call our support line at +62 877 xxx xxxx (09:00–18:00 WIB, Monday to Friday) and ask about your privacy request. Have your account number ready.

DATA SECURITY

How we keep your information safe

Your account password is hashed and never stored in plain text on our servers.

Password encryption

Passwords are hashed using industry cryptography and never viewable by our team.

Payment data isolation

DANA, OVO, GoPay and QRIS transactions flow through encrypted gateways.

Device verification

New logins from unknown devices trigger an email confirmation link.

Session monitoring

Our fraud detection system flags rapid withdrawals, unusual betting patterns and logins from multiple locations in short time windows.

Data retention

We keep your active-account data for as long as your account exists.

Breach response

If we discover unauthorized access or data exposure, we notify you by email within 24 hours, explain what happened and…

Your privacy questions answered

Below are the questions we hear most often about how siapbos88 handles your data, account access and your rights as a player in Indonesia.

Yes. Email [email protected] with the subject 'Data Access Request' and your account email. Include any other identifying details (phone number or username). We'll compile a file of all personal and account data we hold and send it to your registered email within 7 business days.

When you close your account, we keep your data for 90 days to complete any outstanding transactions or audits. After that, we delete or anonymise it unless law requires us to retain records. Transaction history may remain in encrypted form for compliance, but we strip your name and contact details.

We use session cookies to keep you logged in and functional cookies to remember your game preferences and language setting. We do not use cookies for marketing tracking or to build profiles of your behaviour outside our platform. You can clear cookies from your browser anytime; you'll just need to log in again.

Your email is linked to account recovery and must remain on file. Your phone number can be updated anytime in your Account Settings under 'Contact Details'. If you want to change your registered email, contact support — we'll verify your identity first and help you switch to a new one.

We retain DANA, OVO, GoPay and QRIS transaction records for a minimum of 7 years for tax and anti-money-laundering compliance where local law permits. You can see your deposit and withdrawal history in your Account Settings under 'Transaction History' anytime.

No. Your personal data stays within siapbos88 and is shared only with our payment processors (DANA, OVO, GoPay, QRIS) for transaction processing. We do not sell, lease or share your data with advertisers, affiliate networks or data brokers under any circumstances.

Contact us immediately via email ([email protected]) or live chat with details of your concern. If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority where local law permits.